Internal Evangelism and Thought Leadership
User Experience & Competitive Advantage: As part of my role on the Experience Vision Board, I looked at how user rearch can be used on an ongoing basis to keep an organization aligned with the perceptions of its employees, customers and partners. This diagram describes different areas of diagnostics where user reasarch can help the organization remain aligned.

1 Slide
Prototyping Evangelism: As part of the prototyping group I helped set the services offered by the group. In addition to the work we did, I produced a number of different interal evangelism tools. The presentation shows an example poster used at Scient.

1 Slide
Collaborative Commerce White paper, Sales Excerpt 1: Collaborative Commerce, a new Scient Service offering, integrates key constituencies across the value chain of a product. As part of the Experience Vision Board, I helped define how User Experience integrates with the new offer. As part of this effort, I wrote a white paper on how User Experience is an essential component of Collaborative Commerce. The presentation here and below are exceprts for use in sales decks.

7 Slides

Collaborative Commerce White paper, Sales Excerpt 2:

7 Slides
Process Work
An Integrated Approach : As a result of the success we had on the Multi-National Telecommunication projects, I began to document the process learnings we found along the way. I gave this presentation to the Customer Experience Architect's Neighborhood. This presentation was recognized as best practices and incorporated into Customer Experience Architect training.

38 Slides
Integrating Business, Experience and Technology: Similar to the above, the process refinements we developed durring the Vectren projects were incorporated into the revision of the Scient Approach. The slides map how each of the different disciplines, Business, Experience, and Technology each work together. In the end, the goal is to ensure that the Scope Map (business functionality mapped to functional unit) maps to the Narrative Map (business functionality mapped to profile scenario).

4 Slides
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